Frequently Asked Questions

At Orlando Fun Bounce, we want your rental experience to be smooth, safe, and stress-free. Below are answers to some of the most common questions we receive:

Does the price include delivery?

No — delivery is not included in the unit price. It is calculated based on distance from our location. We’ll provide an exact delivery quote during booking.

Do you deliver to other cities?

We serve Orlando and surrounding areas including Lake Nona, Winter Park, Oviedo, Alafaya, and more. Contact us for availability in your area.

Does the standard 6 hour rental time include setup?

No — setup and takedown are handled separately and do not count against your rental time.

When do you set up?

We typically set up 1–3 hours before your event. In some cases, we may deliver the day before at no extra charge — we’ll notify you 2 days in advance. Business deliveries are same day.

Are your units clean?

Absolutely. Every unit is cleaned and sanitized after each use to ensure safety and hygiene.

Can I rent for a park event?

Yes, but parks require special permits and electricity access. We charge a $100 Park Fee to provide the required Certificate of Insurance. Generator rentals are available if needed for $99.

What payments do you accept?

We accept major credit cards, debit cards, company checks and cash. Returned checks incur a $35 fee. Full payment is due the day before delivery.

What if I need to cancel?

All payments and deposits are non-refundable. Weather-related cancellations must be made at least 48 hours in advance to receive a 365 day rain check. Once equipment is loaded, rain checks are no longer available.

Do you require a deposit?

Yes, a deposit is required to reserve your rental. It secures your items and date, and is applied toward your total. Deposits are non-refundable.

How big are the jumps?

Sizes vary by unit. Standard bounce houses are approximately 13x13 feet. Larger units may require more space and special setup considerations.

What about the big jumps? Any special requirements?

Yes — large units may need extra clearance, power access, or specific surfaces. If your space has stairs, slopes, or is in a public area, let us know in advance so we can plan accordingly.

What surfaces do you set up on?

We can set up on grass, concrete, asphalt, or indoors — but not on rocks or sticker patches. Non-grass setups require additional weights (fees apply). We are not responsible for damage to irrigation or utility lines.

Can we see a copy of your contract and safety rules?

Of course. We’ll provide all documentation upon booking or by request. Our contract includes setup guidelines, safety rules, and cancellation terms.

Are we responsible if the unit gets damaged?

Yes — customers are responsible for lost, stolen, or damaged equipment. Silly string and oil-based face paint are prohibited and may result in cleaning or replacement fees. Optional Damage Waivers cover accidental damage only.

Do I need to prepare my lawn before setup?

Yes — please cut the grass and turn off sprinklers at least 3 days before your event. Mark sprinkler heads and call 811 to locate underground lines. We won’t set up in areas with animal waste.

Do I need to supervise the equipment?

Yes — someone must stay with the equipment until pickup unless other arrangements have been made. Attendants are available for hire if needed.

Do you provide hoses or extension cords?

We provide a 50 ft extension cord with every order. You’ll need to supply a hose long enough to reach the wet unit placement area.

Can I add tables or chairs last-minute?

Yes — we can add tables or chairs up until the night before your event, subject to availability.