Frequently Asked Questions
Booking & Rental Terms
How long is the rental period?
Our standard rental period is up to 6 hours, starting at your scheduled event time. Additional hours may be available for an extra fee if you need more time. Delivery often occurs earlier at no extra charge, and pickup happens after your event concludes.
Yes. Customers are responsible for supervising all rented equipment during use. Adult supervision is required at all times. Professional attendants can be added to your rental for additional safety and convenience.
Delivery & Setup
When will my rental be delivered?
Most rentals are delivered up to three hours before your event start time. You will receive a call or text the day before your event with an estimated delivery window.
Pickup typically occurs two to three hours after your event ends. In some cases, overnight pickup may be necessary due to delivery routes and scheduling.
In certain situations, next-day delivery may be available depending on availability, location, and scheduling. Don't hesitate to get in touch with us in advance to discuss options.
Delivery fees are based on distance from our Orlando warehouse located at 6948 Venture Cir. Fees include round-trip transportation, professional setup, and equipment pickup.
Yes. We offer FREE local delivery within 10 miles of our Orlando warehouse on orders that meet our $150 minimum. Most Orlando-area neighborhoods qualify.
A $150 minimum order applies to all rentals. This allows us to maintain clean equipment, trained staff, and reliable, on-time service for every event.
For locations beyond the free delivery zone, a distance-based delivery fee applies. Your exact fee is automatically calculated and displayed during checkout once your event address or ZIP code is entered.
Yes. All inflatable rentals include professional setup and breakdown as part of the delivery service.
Yes. Table and chair setup and breakdown are available for an additional fee. This option can be added during booking or arranged prior to your event.
Safety & Cleaning
Are your inflatables cleaned and sanitized?
Yes. All inflatables are cleaned and sanitized before and after each rental using hospital-grade, hypoallergenic cleaning products.
Yes. Silly string is not permitted on or near inflatables. Only water-based face paint may be used. Oil-based products can permanently damage equipment.
Where can inflatables be set up?
Inflatables may be set up on grass, concrete, or asphalt. The setup area must be clear of debris and animal waste prior to delivery.
Yes. All inflatables and tents are secured for stability. If staking is not possible, additional weights may be required. Customers are responsible for identifying any underground utilities before setup.
Weather & Wind Safety
What wind speed is safe for bounce houses and inflatables?
For safety reasons, inflatables must not be used when wind speeds reach 15 mph or higher. At this level, units can become unstable even when properly secured.
If wind speeds approach or exceed 15 mph, the inflatable should be turned off immediately, and all participants must exit the unit. The inflatable should remain deflated until conditions improve.
If trees are swaying, decorations are flapping forcefully, or sudden gusts occur, conditions may already be unsafe. When in doubt, stop use and deflate the unit.
Tents are designed for shade and light weather only. If wind gusts begin approaching 30 mph or higher, the tent should be evacuated immediately, and guests should move to a permanent structure.
No. Tents should not be used during thunderstorms or lightning events. All guests should exit the tent and seek shelter in a solid, enclosed building.
A responsible adult or event organizer must monitor weather conditions throughout the event and take immediate action if conditions become unsafe.
Weather, Payments & Policies
What happens if it rains?
If weather conditions are unsafe, customers may request a rain check with at least 48 hours’ notice. Rain checks are valid for up to 365 days.
All payments and deposits are non-refundable. Once a reservation is made, the equipment and date are reserved exclusively for your event.
Yes. Park rentals require advance notice and a Certificate of Insurance. A park service fee applies to cover required documentation.
Safety Summary
For the safety of all guests, Orlando Fun Bounce follows strict weather and supervision guidelines for all rentals. Inflatables must be turned off and cleared if wind speeds reach 15 mph or higher. Tents must be evacuated in strong winds or during lightning and thunderstorms. Adult supervision is required at all times while equipment is in use. If weather conditions become unsafe, all participants must exit the equipment immediately until conditions improve.
